Thyssenkrupp Elevator Reviews | thyssenkruppelevator.com @ PissedConsumer

Breyona Nvp

Breyona Nvp |

Broadview Heights, Ohio

Big waste of money

Feb 29, 2024

1.0

tke informed the condo assn i belong to that it needed a up to date elevator.now a year and a half later i have seen the fairview park fire department here countless times rescueing people that are stuck in the elevator.countless times it also malfuntions for calling or communication failures.the repair service is horribly slow,sometimes days for people to walk the staircase.if asked im shure that most of us would have preferred to keep the 175,000 dollars we spent on this piece of crap.buyers beware! shop before you buy,check feedback and reputation of different companies before you commit.

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Cons:

Poor service
Poor product

User's recommendation: stay away!look for a company with a good reputation

Nasiah Wfk

Irving, Texas

Very bad sevice no comunication you call and never call back call the supervisor and never pick up ore return call

Aug 03, 2023

1.0

the worst company

i been waiting for a week and no one calls back they just take the inf and ymthats ir

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Loss:

$765

Cons:

Preferred solution: another company

Ramsay Zmg

Santa Barbara, California

Tired of the company’s nonsense.

Apr 29, 2023

1.1

Doesnt show up for scheduled maintenance, records show non performing maintenance, double charging because they Dont carry equipment to maintain service. Very difficult communication, and they definitely dont care about customer satisfaction at all. And fail to identify repairs needed.

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User's recommendation: DO NOT HIRE RHIS COMPANY

1 comment

Guest-2476054

Jan 31, 2024

I’m having the same problems!

Helpful

Matt T Iqu

Matt T Iqu |

Toronto, Ontario

Just got tired of your equipment being broke down all the time

Nov 06, 2021

1.0

Just got tired of your equipment being broke down all the time. I am a resident of 9205 Yonge St, Richmond Hill, Canada, L4C 1V5 Its been 4 years since I moved in this condominium and it is being 4 years we have issues with elevators being broke down most of the time and I am just wandering that you really cant fixed it after all these years

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Preferred solution: Let the company propose a solution

User's recommendation: Never recommend

Randy J Dbb

Berlin, Connecticut

Elevator is not working properly missing a press button

Jul 08, 2021

Address: 25 Saltonstall Avenue an New Haven Connecticut. Name of property: Fair Haven Elderly Problem with elevator: The elevator missing a button and we need a new push elevator door close button. Im building Super: Randy phone number: 203-974-**** Please send someone out here today to replace missing elevator push door close button. Thank you.

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Ketan P Dbd

Neglected support by local dealer

Jul 08, 2021

2.3

Complaint against your local dealer East African Elevator Company Ltd here in Kenya and a way forward for our stalled lift at our Hotel.

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Pros:

Quality product

Cons:

Useless support from local dealer in kenya

Preferred solution: Let the company propose a solution

Cheryl K Pgm

Terrible emergency service

May 16, 2021

1.0

Unreachable for over 6 hours. Emergency number not in service past the recorded message. Finally, a response but cannot explain why unable to get through to the emergency number. Actually implying that I did not try numerous times. Not to mention every message left on every option about their emergency number not reachable.

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Preferred solution: Apology

User's recommendation: Please choose another company very bad customer service.

Andy D

Andy D |

Portland, Oregon

Public knowledge of company practices

Feb 22, 2021

1.7

Thyssen Krupp installed a brand new elevator in our school. Within a year it needed warranty work which the company refused to perform. We were forced to hire another firm to fix the elevator. Our demand letters to cover the cost of warranty went unanswered. Thyssen Krupp is a dishonorable company and is misleading in telling clients that their products are under warranty.

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Loss:

$1068

Pros:

Price

Cons:

Dont honor their contract customers have toif u change ur mind
Contract is ignored and not honored

Preferred solution: Price reduction

User's recommendation: Do not use this company.

Jim T Dvd

Addison, Texas

Very displeased with continued ultimatums and demands were unacceptable.

Jun 22, 2020

1.0

They did not treat us like the client. Specifically their new installation superintendent Randall Fuller conspired to default, show up and leave the site and then fix reports in order to delay the work and make demands for change orders using loop holes in the agreement, there was no effort or intent to install the elevator per our agreed schedule along with total disregard the client relationship. Sad to say Randall gets his way once again because we will never use Thyssenkrupp Elevator again, they give elevator companies a bad reputation. Buyer Beware stay away from this company and stay away from Robert Fuller alias Randall Fuller.

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Pros:

Satisfied with sales team

Cons:

Dissatisfied with installation team

Preferred solution: Apology

User's recommendation: Buyer Beware stay away from this company and stay away from Robert Fuller alias Randall Fuller.

Gaurav S Oji

Most Unprofessional compny with zero quality product

Jan 16, 2021

I have booked 3 lifts out of which i have cancelled one lift due to there unproffesional team and quality of lift was pathetic. And the amount which they have to return of cancelled lift have defaulted in that

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Pros:

Wasting money

Cons:

Wasting money

Preferred solution: Full refund

User's recommendation: Zero

Charles B Ewh

East Meadow, New York

Stay away for your own good

Feb 18, 2020

1.0

We are a Medical Practice on the 2nd floor and have been without an elevator for over 4 days. Service has been out 7 times to repair, patients have been stuck in the elevator for over 20 mins on 2 occasions. Service shows up and never tells anyone what they did, 30 mins later its down again. Service is the worst I have ever dealt with in 35 years in Medical Industry. This is affecting our business and not to mention post op patients that have to reschedule because they are unable to climb the stairs.

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Preferred solution: Let the company propose a solution

Anonymous Ijb

Atlanta, Georgia

Worst company sign nothing!!

Jul 26, 2019

1.0

Forcing us into 5 year contract but won’t fix elevators when we need and won’t let us out of contract we just signed days ago Crooks

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Loss:

$4000

Cons:

Dont honor their contract customers have toif u change ur mind
Poor service
Do not fulfill contract obligations

Reason of review:

Poor customer service

Preferred solution: Let us out of contract

Elizabeth M Vjg

Vancouver, Washington

Putting residents at a serious safety risk

Sep 15, 2019

The elevator at Orchards at 81st in East Portland, Oregon, is new but has been out about 50% of the time since my sister moved in three months ago. She is physically disabled and lives on the 4th floor across from the elevator. It is horrible the elevator company service strands disabled residents on upper floors for days, leaving them unable to go for groceries, medications or doctor appoint appointments. They "fix" the elevator, and it immediately goes out, often the same day it is declared the elevator is fixed. Shame on you.

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Reason of review:

Damaged or defective

Preferred solution: Let the company propose a solution

1 comment

Guest-1862201

May 12, 2020

Same for us.

Helpful

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

Read full article

L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

Karin A Ohu

Incompetence unable to maintain a repair and keep it going they should be fired they should be put out of business

Sep 15, 2019

Broken elevator every couple of weeks, they claim to repair, then it breaks within hours. It can take three or four days to do this usually over the weekend I'm disabled I need an elevator to get up and down I live on the fourth floor and they just don't care they truly do not care this is a brand new building it's a brand new elevator and they just don't care I think they need to be shut down or at the very least find and the money given to the residence as compensation for the inconvenience and the physical damage to the repairs I've had done on my legs caused by her having to climb four flights of stairs just to get a little bit of food and do some laundry

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Loss:

$696

Cons:

Poor customer service

Reason of review:

Bad quality

Preferred solution: Full refund

Anonymous

Guest-1661979

Zaragoza, Aragon

No guarantee lift will be working

Sep 23, 2019

Some days the door opens and closes continuously, other days it wont open at all (meaning the stairs) Some days the call light works but the lift wont move, others not even the call light (this morning) Some days the door wont open fully on our floor so we'll have to go to the next and walk a flight. There are old people who can hardly walk several steps, let a lone get out without the lift and people with young kids. Never heard of so much trouble with am elevator.

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Reason of review:

Bad quality

Louis F Egf

Orlando, Florida

NO elevator service for 2 WEEKS!!!

Jun 12, 2019

I live in a 3 story condo with one elevator. It has been down since June 5th. Today is the 12th of June. Still no SERVICE!. First the so called technician said it was the stater motor. That didn't work. Than it was a circuit board. Still waiting for parts. Very POOR SERVICE. Price of circuit board,$16,000. Plus installation. Poor judgment called by this company. They were told there were 86 year old citizens in the building & can not go up & down the steps. This a emergency situation, & should have been addressed that way.

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Contact Information

Website:

www.thyssenkruppelevator.com

Mailing Address:

2600 Network Blvd. Ste. 450

Frisco, TX 75034

USA

Phone:

(844) 427-5461

Contact Thyssenkrupp Elevator Customer Service

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Thyssenkrupp Elevator

Thyssenkrupp Elevator Overview

Media from reviews

Top Thyssenkrupp Elevator Reviews

"Big waste of money"

Big waste of money

Very bad sevice no comunication you call and never call back call the supervisor and never pick up ore return call

Tired of the company’s nonsense.

Just got tired of your equipment being broke down all the time

Elevator is not working properly missing a press button

Neglected support by local dealer

Terrible emergency service

Public knowledge of company practices

Very displeased with continued ultimatums and demands were unacceptable.

Most Unprofessional compny with zero quality product

Stay away for your own good

Worst company sign nothing!!

Putting residents at a serious safety risk

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Incompetence unable to maintain a repair and keep it going they should be fired they should be put out of business

No guarantee lift will be working

NO elevator service for 2 WEEKS!!!

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